Policy

Returns & Refunds

We want your order to arrive exactly as expected. If an item is damaged, incorrect, or missing, email hello@keepingbeautiful.com within seven days of delivery. Include your order number and clear photos or video of the item and packaging. Once we verify the problem, we'll offer a replacement or refund at no cost to you.

Changed your mind?

You can request a return within 14 days of delivery. The item must be unopened, unused, and in its original packaging. For hygiene and safety, opened or used cosmetics, applicators, brushes, press-on nails, and other personal-care items can't be returned unless they arrived damaged or incorrect.

Email us before sending anything back. We'll confirm whether the return is eligible and provide the correct return instructions. Returns sent without authorization may not be received or refunded. Customers are responsible for return postage on change-of-mind returns. We don't charge a restocking fee.

Refund timing

We process approved refunds to the original payment method within five days. Banks and card issuers may take additional time to post the credit after we process it. Original shipping charges aren't refundable on change-of-mind returns.

To cancel an order, contact us as soon as possible. We can cancel and refund an order before warehouse processing begins. Once fulfillment has started, cancellation isn't guaranteed.